Please read these terms carefully before confirming your booking.
An event/order shall be considered closed and completed once all deliverables that are the responsibility of MiVida have been delivered or fulfilled as agreed with the client.
If any agreed deliverable remains pending due to a delay or failure attributable to MiVida, MiVida shall make reasonable efforts to provide the pending deliverable at the earliest possible opportunity.
Where a deliverable cannot reasonably be provided, the client may request a refund corresponding to the undelivered portion, subject to the agreed terms and circumstances.
Where any deliverable remains pending due to a delay or failure attributable to the client, including but not limited to:
The event/order shall be deemed closed 90 days from the original event date.
Once an event/order is deemed closed under the circumstances mentioned above, MiVida shall not be liable to provide a refund, replacement, rescheduling, or further delivery of the pending deliverable.
Any exception to this provision shall be entirely at the discretion of MiVida and must be agreed upon in writing.
MiVida is committed to maintaining a professional, respectful, and safe working environment for both its clients and team members.
Every member of the MiVida team is expected to:
No MiVida team member is permitted to intentionally misbehave, threaten, abuse, scream at, insult, or disrespect a client or any person representing the client.
The client, their representatives, guests, venue management, venue staff, vendors, and other persons associated with the event are expected to treat MiVida team members with respect and professionalism.
Disagreements or disputes should be addressed through calm and respectful communication.
No party shall engage in:
If a MiVida team member is subjected to abusive, threatening, intimidating, or seriously disrespectful behaviour, MiVida reserves the right to document the incident, including through photographs, video, audio, written records, or statements, where legally permissible.
Such documentation may be retained for internal records and, where necessary, used for dispute resolution, safety, insurance, or legal purposes.
If the client, any person representing the client, or any person associated with the event engages in misconduct, including threats, abuse, humiliation, intimidation, physical aggression, repeated verbal abuse, or behaviour that compromises the safety of MiVida team members, MiVida reserves the right to:
MiVida reserves the right to immediately suspend or terminate its services and, where necessary, vacate the venue in order to protect the safety, dignity, and well-being of its team members.
The client shall not be eligible for any refund, discount, price reduction, revision of the agreed service price, or compensation arising from the suspension, termination, or non-completion of the service resulting from such misconduct.
The client shall remain fully liable for the total amount agreed upon for the event/order, irrespective of whether MiVida is required to suspend or terminate its services as a consequence of such misconduct.
Any amount remaining unpaid at the time of such suspension or termination shall remain payable by the client in accordance with the agreed payment terms.
MiVida shall not be responsible for completing, revising, replacing, or providing additional services that could not be performed as a result of the client's or their representative's misconduct.
If any MiVida team member is found to have intentionally misbehaved, verbally abused, threatened, screamed at, or otherwise seriously disrespected the client or anyone representing the client, MiVida shall take the matter seriously.
Depending on the severity and circumstances of the incident, MiVida may:
Any refund or compensation shall be determined after reviewing the circumstances and, where appropriate, obtaining statements or other relevant evidence from the parties involved.
MiVida believes that disagreements can and should be resolved without abusive or threatening behaviour.
Professional disagreement is acceptable. Abuse, intimidation, threats, humiliation, harassment, or physical aggression are not acceptable from any party.
This provision shall not prevent the client from raising a genuine complaint, concern, or disagreement with MiVida. Clients are encouraged to communicate concerns respectfully, and MiVida will make reasonable efforts to address legitimate grievances professionally.
MiVida reserves the right to take reasonable steps to protect the safety, dignity, and well-being of its team members while making reasonable efforts to resolve disputes professionally.